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Privacy policy


This site is managed by National Coach Network Ltd (“We”) who are committed to protecting and respecting your privacy.


This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed and used by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://coachhop.com you are accepting and consenting to the practices described in this policy.


For the purpose of the Data Protection Act 2018 (the Act) and the General Data Protection Regulation (GDPR), the data controller is National Coach Network Ltd.

WHAT DATA DO WE COLLECT AND HOW DO WE COLLECT IT?


We may collect and process the following information about you:

Information you give us.


We collect data directly from you when you request an enquiry by using our online form at site https://coachhop.com (our site) or by corresponding with us by phone, e-mail or otherwise.


The information you give us may include:

  • your full name;
  • your email address;
  • your contact telephone;
  • financial and credit card information;
  • addresses and postcodes;
  • your journey details;
  • details of people that you will be traveling with;
  • details of people that you are booking on behalf of;
  • your direct marketing preferences;


We also collect information that you voluntarily provide to us when you contact us with queries, complaints, comments or praise, or information that you voluntarily post about yourself on public areas of our platform.

Information we collect about you.


When you visit our site we collect information about how you use it using cookies and similar technology.


The information we collect about you may include:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
     Cookies help us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Information we receive from other sources.


We may receive information about you if you use any of the other websites we operate or the other services we provide. [In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.]


We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

WHAT DO WE USE YOUR DATA FOR?


We use information held about you in the following ways:

Information you give to us.


We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you.


We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources.


We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

WHO WILL WE SHARE YOUR INFORMATION WITH?


We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.


We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you.
  • These may include:
     
    • Coach operators
  •  
    • Drivers
  •  
    • Tour Operators
  •  
    • Venues
  •  
    • Event organisers
  •  
    • Communications providers (Email, Telephone, SMS suppliers)
  •  
    • Payment processing suppliers
  •  
    • Marketing partners
  •  
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. [We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience].
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.


We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If National Coach Network Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of National Coach Network Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA?


We do not transfer or store your personal data outside the European Economic Area (EEA) unless the organisation is certified under the EU-US Privacy Shield or the recipient provides an adequate level of protection of your personal data.


Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

HOW LONG WILL WE KEEP YOUR DATA FOR?


If you have not entered in to a contract or completed a financial transaction with National Coach Network Ltd we will keep all of your person data for a period of 2.5 years after the last enquiry on your client account unless you ask us to remove it earlier. If you request for your data to be removed earlier we will anonymise your personal data as long as it does not conflict with our legal requirements.


If you have entered in to a contract or completed a financial transaction with National Coach Network Ltd we will keep your personal data on file for 60 months after the date of your last booking or two years after the date of your last enquiry (whichever is later). Unfortunately we will not be able to remove your data earlier, however you will be able to request that do not use the information to contact you and that we do not share this information with anyone apart from those whom we are legally required to.

WHAT ARE YOUR RIGHTS?


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at clientrelations@coachhop.com.


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION


The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £30 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to clientrelations@coachhop.com.

v.1.0 March 2023 Updated by:


Coachhop,
 Unit 4G,
 Beehive Mill,
 Jersey Street,
 Manchester,
 M4 6JG