Coach Hire and Minibus Hire Frequently Asked Questions

Enquiries

How do I make an enquiry?

There are several ways to make an enquiry with us:

My enquiry is too complicated for the enquiry form, what should I do?

For complicated itineraries, please email enquiries@coachhop.com and a member of the Coachhop team will be back in touch as soon as possible.

What size vehicles can I book?

Vehicles range from 8 – 75 seaters. The average sizes are: 8, 16, 24, 32, 49, 53 and 75.

What is the maximum numbers of passengers I can have?

Generally, a 75 seat coach is the largest vehicle size available. For passenger numbers above this, multiple vehicles can be hired, subject to availability. Submit your enquiry with the total passenger numbers, and we’ll let you know how we can help.

How do I make a change to my itinerary?

For changes, please either call your account manager using the details provided on your ‘enquiry received’ email , you can call the office. Please be advised that any changes to your journey details may result in a change of price.

Can I check availability without requesting a quote?

Please fill out the enquiry form here or send us an email. We are not able to check availability without processing an enquiry.

Do you travel abroad?

Yes, we can do any trips starting in the UK going to anywhere in Europe.

Does your price include ferry crossing/driver’s accommodation/tolls?

Please check with your account manager. We can include the above in your quotation.

Are all vehicles standard or can I book a luxury vehicle?

We work with several different vehicles, you can see some options here. If you have a specific requirement, please let your account manager know before booking.

Quotes

How long does it take to get a quote?

Once you have submitted an enquiry, your instant price should show within a few seconds. If an instant price is not available your account manager will aim to be in touch in 2-3 hours. If you have not received a quote by this time, please give us a call and we will be happy to help.

How will I receive a quote?

If you have a Coachhop account, your quotes will be displayed on your dashboard. You will also receive your quote via email.

How long is my quote valid for?

Quotes are valid for 72 hours. However, all prices are subject to availability. Please check with a member of our team.

How do I accept the quote I have been sent?

To proceed with the quote you have received, please accept the quote and follow the payment process displayed on the screen.

Payments

How do I make a payment?

To pay, please enter your card details on checkout. You can also pay through either Apple pay or Google pay.

Can I pay a deposit?

Yes, a deposit is needed to secure your vehicle. If your trip departs in 7 days or less, you will be required to pay the full balance. No vehicle can be secured without a payment.

Can I pay cash on the day?

No, payment is required upfront before the trip.

My payment has been preauthorised, what does this mean?

A preauthorised payments means your booking is currently being secured in but the funds have not yet been taken from your account. Your bank is holding the money to one side. Booking confirmation can take 2-3 workings days.

My payment has been cancelled, what do I do?

If your payment has been cancelled, please check your emails as you should have an email from the Coachhop team. If not, please give us a call on 0330 995 2345.

The vehicle I wanted to book is now unavailable, how do I request a refund?

If you have paid via card and the vehicle has become unavailable, your preauthorised payment will be cancelled, and your bank will release the funds back into your account. If you have paid via BACs (Bank transfer) please send your account name, number and sort code to your account manager or enquiries@coachhop.com

Secured Bookings

How do I make a change to my booking?

You can call us on 0330 995 2345 to speak to our bookings team. Changes can be made over the phone, however, if you have several bookings or a big itinerary, we ask that you send your changes via email to enquiries@coachhop.com - Please note that changes are subject to charges which are shown in our T&C’s which can be seen here.

My booking departs in less than 7 days, can I make a change?

Yes, you can make changes, but please note that there will be a minimum charge of £50.

How do I cancel my booking?

All cancellations must be submitted in writing and are subject to cancellations fees, please check out T&Cs for more information or give us a call, please send an email to enquiries@coachhop.com. Please note: any cancellations made via the phone will not be actioned.

Will I get the driver’s details?

Yes, the driver’s details or an emergency number will be sent to you the day before your booking before 5pm. If your booking departs on a Saturday or Sunday, you will receive this on the Friday. Please only call the driver in case of an emergency. We ask you to text the driver if you need anything before your trip as they might be on a rest day or driving.

Aftercare

How do I send feedback?

After your trip you will receive a survey where you can give us some feedback. You can also send an email to enquiries@coachhop.com