At Coachhop, we are committed to protecting your privacy and handling your personal data responsibly. This policy outlines the process for deleting user data for individuals who have used either Facebook or Google social login to access our services.

1. Data Collection and Usage

When you log in to our services using Facebook or Google social login, we may collect certain information from your profile, such as your name, email address, and profile picture. This data is used solely for authentication, personalisation, and improving your experience on our platform.

2. Requesting Data Deletion

If you wish to delete the data associated with your social login, please follow the steps below:

• Send an email: Contact our support team at clientrelations@coachhop.com.
• Subject Line: Include "Data Deletion Request" in the subject line of your email.
• Details to Include: Provide the following information in your email:
  • Your full name as it appears on your account.
  • The email address associated with your account.
  • A clear statement that you wish to delete all data associated with your account.

3. Data Deletion Process

Upon receiving your data deletion request, our support team will:

• Acknowledge receipt of your request within 3 business days.
• Verify your identity to ensure the security and accuracy of the data deletion process.
• Delete the requested data within 30 days of verification.
• Confirm the completion of the data deletion process via email.
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4. Scope of Data Deletion

The data deletion process will remove all identifiable information collected through your Facebook or Google social login. This includes your name, email address, and any other data linked to your profile. Please note that this action is irreversible, and you will not be able to recover your data once it has been deleted.

5. Limitations

• Data deletion requests apply only to data collected through Facebook and Google social logins.
• If you have used other methods to access our services, you may need to submit separate deletion requests for those accounts.
• Certain data may be retained for legal, security, or operational reasons as required by applicable laws.
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6. Changes to This Policy

We may update this Data Deletion Policy from time to time. Any changes will be posted on our website, and, where appropriate, notified to you by email. If you have any questions about this policy or need further assistance, please contact us at clientrelations@coachhop.com.